Effective September 18, 2026
Digital purchases are generally final after download, access, or delivery begins. We will provide reasonable assistance for delivery failures, duplicate charges, and materially defective files.
1. Before delivery or access
If you request cancellation before a digital file, protected link, course, or other purchased content has been delivered or accessed, contact us promptly. We will review whether the order can still be canceled.
2. After delivery or access
Because digital products can be copied or retained after delivery, we generally do not accept returns or provide refunds after download, access, or delivery has begun, except where required by law or as described below.
3. Problems we will review
- You were charged more than once for the same order.
- The delivered file is corrupted, incomplete, or materially different from the purchased product description.
- You did not receive the purchased product after allowing a reasonable delivery period and completing reasonable troubleshooting.
- Applicable law requires a refund or other remedy.
When practical, we may first provide a replacement file, corrected access link, or reasonable technical assistance. A change of mind, incompatibility disclosed before purchase, failure to read the product description, or dissatisfaction with the output of a third-party AI tool generally does not qualify for a refund.
4. How to request help
Email contact@practicalaiinaction.com with your name, order number, purchase email, product name, and a description of the issue. Requests should be submitted within 14 days after purchase so we can investigate promptly. This request period does not reduce any nonwaivable legal rights.
5. Approved refunds
Approved refunds are issued to the original payment method when reasonably available. Bank or payment-provider processing times may vary. We do not charge a restocking fee for digital products.
6. Team and organizational licenses
Team or organizational-license issues are reviewed according to the order terms, the number of activated users, access already provided, and applicable law.
7. Written copy
A written copy of this policy is available upon request by emailing contact@practicalaiinaction.com.